FAQ's

We accept payments via credit card (Visa, Mastercard), bank transfer, and cash for certain excursions. Contact us for more details on available payment options.

Our warranty covers service reliability, ensuring that your booked tour runs as described. If unexpected circumstances arise, such as extreme weather conditions or logistical issues, we will offer alternatives or reschedule your tour. Please refer to our terms and conditions for more details.

Arhotours is based in Djibouti. Our office is in the city center, but we operate throughout the country to offer unique and authentic experiences. You can also contact us online for reservations or inquiries.

You can reach us via:
📧 Email: daoud.orbisso@gmail.com

info@arhotours.com
📞 Phone: +25377722061
📍 Address: Saline Ouest, Djibouti
Or use our contact form on the website.

Yes, under certain conditions. We have a flexible refund policy, but it depends on the type of tour and the cancellation timeframe. Check our refund policy for more details.

This depends on the type of tour. Some excursions, such as whale shark diving, have age restrictions for safety reasons. For family-friendly tours, we recommend specific activities suitable for children. Contact us for advice on the best tours for your group.

In urban areas and some accommodations, you will have Wi-Fi access. However, in remote locations such as Lake Abbé or the desert, connectivity may be limited or unavailable. We recommend getting a local SIM card if you want to stay connected.

• Authentic experiences: We don’t just offer a regular tour, but a true immersion into Djiboutian culture and nature.
• Expert guides: With over 10 years of experience, our team knows Djibouti like no one else.
• Personalized service: We tailor our tours to your preferences, whether you seek extreme adventure or a smooth cultural discovery.
• Local commitment: Traveling with us means supporting the local economy and contributing to the preservation of natural heritage.